Support
We're here to help. We typically respond within 1–2 business days.
Frequently asked questions
Does the App upload my notifications or messages?
No. Notification content is processed on your device to show you unread messages and history. We do not upload the body of your notifications or your SMS to our servers. To identify callers, however, the App does send the phone number being looked up — and, if you turn on contact contribution, your contacts — to our caller-ID service. The App uses Google Firebase for analytics and crash reporting, and ad-supported versions also use Google AdMob and Adjust; these process device and Advertising ID data as described in our Privacy Policy.
Why does the App need Notification Access?
Notification Access lets the App display your unread messages, build a notification timeline, and recover recently dismissed alerts. Without it, those features cannot work. You can grant or revoke it in Settings → Apps & notifications → Special app access → Notification access.
Why does the App need the Phone permission?
The Phone permission lets the App act as a phone / caller-ID app and identify callers during incoming calls; to look up who is calling, the number is sent to our caller-ID service (see the Privacy Policy). To revoke it, go to Settings → Apps → Caller ID → Permissions.
Caller ID isn't showing during calls. What can I do?
Make sure Phone permission and "display over other apps" are enabled for Caller ID. On some devices from Xiaomi, Huawei, Oppo, and Vivo, battery-optimization settings can stop the App from running in the background — whitelist Caller ID in your device's battery settings so it can show alerts on incoming calls.
Why is a caller marked as "Spam"? Is it always accurate?
Spam flagging is based on information available through supported Android APIs and is intended as guidance, not a guarantee. We do not claim to provide official caller information from telecom providers. Always use your own judgment before answering.
How do I control the ads I see?
The App is free. Ad-supported versions display ads; where required, you'll see a consent prompt that lets you choose personalized or non-personalized ads. You can also reset or delete your Advertising ID in Settings → Privacy → Ads. The App has no paid version or subscription.
How do I change the app theme?
Open the App, go to the Themes screen, and tap the theme you prefer. Your choice is saved on your device.
How do I request that my data be deleted?
Uninstalling the App removes locally stored data. Some data — the phone numbers you look up, your device identifier, and any contacts you contributed — is held by our caller-ID service; email or call us to request its deletion. To request deletion of data held by our SDK partners (Firebase, and AdMob/Adjust in ad-supported versions), contact us and we'll help you exercise your rights. See the Privacy Policy for details.
Still need help?
Send us an email or call and we'll get back to you.
dumaserin100918@gmail.comPhone: (+84) 945 470 638